Updated December 17th, 2018.
Limited Holiday Support
On December 19th, we will be taking my yearly work break to focus on family. This means there will be very limited customer support until January 2nd.
If you ordered outside the USA and your parcel hasn't arrived, the package may be may be held for import taxes at the local post office. Please check there first.
Delays in shipment, outside of Buddha Doodles, can occur. Therefore, we recommend going back to the post office two weeks after the estimated delivery time to see if your item is there.
If you have completed those steps and your parcel still hasn't arrived, email firstname.lastname@example.org and include your order number. We also ask that you practice kind speech, knowing that we rely on these services and Buddha Doodles isn't the carrier. DHL, FedEx, USPS, are all companies we rely on to get your order to you. Items can get lost while in transit, delivered to the wrong address, or even stolen. This isn't something that Buddha Doodles or the artist has control over. We have the right to refuse service to customers that use profanity at our customer service, or the artist.
A note about customs fees!
We are unable to issue refunds for import fees, as stated on the terms and conditions on our website:
Customs fees are never the vendors' responsibility, they are an import, not an export charge, and Buddha Doodles can't tell in advance if they will be charged, or how much they will be. If in doubt, check with your local post office to determine how much you will be charged to receive your order. Duty and import taxes are unavoidable and the amounts charged are at the sole discretion of the Country being shipped to.
The good news is that we are planning to expand our distribution channels into Europe next year. We are a very small team working to meet these challenges and we really understand your frustration.
Sending well wishes,
Team Buddha Doodles