Important Info for International Orders
International Shipping Delays and Customs Fees
Buddha Doodles is not responsible for any delays. Most delays with international shipments occur in the local customs office and/or local post office of the destination country. Most of the variability in shipment duration is due to time spent in customs or when a package is awaiting pickup at a post office (and, in the case of surface shipments, awaiting a ship for overseas transport). If you feel your package is late, first check with your local post office and customs office. We are not responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
Customs fees are never the vendors' responsibility, they are an import, not an export charge, and Buddha Doodles can't tell in advance if they will be charged, or how much they will be. If in doubt, check with your local post office to determine how much you will be charged to receive your order. Every international shipment has an appropriate customs form securely attached to the exterior of the package. This form declares the actual value and contents of the package and can not be altered to reflect any other value.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date. If you have any questions, please email us at firstname.lastname@example.org
Ordering outside the USA
Delays in Shipment
If you ordered outside the USA and your parcel hasn't arrived, the package may be may be held for import taxes at the local post office. Please check there first.
We recommend going back to the post office two weeks after the estimated delivery time to see if your item is there.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date.
Because international orders can take longer than the estimated delivery time of the carrier, claims will be processed by Buddha Doodles with discretion and all such claims are subject to Buddha Doodles investigation.
If you have completed those steps and your parcel still hasn't arrived, email email@example.com and include your order number.