Terms of Service
Customer Service Hours
A customer support representative will respond to your email within 24-48 business hours. We are a small team don't operate on weekends.
Change of Address
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please email us within 24 hours. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Marked as Delivered
The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Buddha Doodles will not make any refunds and will not resend the Product.
Lost in Transit
If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with Buddha Doodles Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to Buddha Doodles investigation and sole discretion.
International Shipping Delays and Customs Fees
Buddha Doodles is not responsible for any delays. Most delays with international shipments occur in the local customs office and/or local post office of the destination country. Most of the variability in shipment duration is due to time spent in customs or when a package is awaiting pickup at a post office (and, in the case of surface shipments, awaiting a ship for overseas transport). If you feel your package is late, first check with your local post office and customs office. We are not responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
Customs fees are never the vendors' responsibility, they are an import, not an export charge, and Buddha Doodles can't tell in advance if they will be charged, or how much they will be. If in doubt, check with your local post office to determine how much you will be charged to receive your order. Every international shipment has an appropriate customs form securely attached to the exterior of the package. This form declares the actual value and contents of the package and can not be altered to reflect any other value.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date. If you have any questions, please email us at email@example.com
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
It can take up to 30 business days for a refund to be issued upon receipt of the claim in order to give our team the opportunity to investigate the issue to see if it complies with our return policy per our TOS.
Return Shipping Address
The return address is set by default to Prihtful Warehousing, our third-party warehouse facility. The return address appears on the shipping label used to send the item to you. When Printful receives a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Size Exchanges or Buyers Remorse
We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion.
All return requests are manually reviewed and responded within 1-3 business days. To initiate the return process, please email us at firstname.lastname@example.org or submit a ticket support request here.
Ordering outside the USA
Delays in Shipment
If you ordered outside the USA and your parcel hasn't arrived, the package may be may be held for import taxes at the local post office. Please check there first.
We recommend going back to the post office two weeks after the estimated delivery time to see if your item is there.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date.
Because international orders can take longer than the estimated delivery time of the carrier, claims will be processed by Buddha Doodles with discretion and all such claims are subject to Buddha Doodles investigation.
If you have completed those steps and your parcel still hasn't arrived, email email@example.com and include your order number.