Terms and Conditions
Customer Service Hours
We are a tiny team. A customer support representative will respond to your email within 24-48 business hours. We don't operate on weekends.
Shipping Delays and Customs Fees
Buddha Doodles is not responsible for any delays, or lost in transit and cannot re-issue any order or refund for lost packages. However, you can file a claim with the postal service for a lost item. Most delays with international shipments occur in the local customs office and/or local post office of the destination country. Most of the variability in shipment duration is due to time spent in customs or when a package is awaiting pickup at a post office (and, in the case of surface shipments, awaiting a ship for overseas transport). If you feel your package is late, first check with your local post office and customs office. We are not responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
Customs fees are never the vendors' responsibility, they are an import, not an export charge, and Buddha Doodles can't tell in advance if they will be charged, or how much they will be. If in doubt, check with your local post office to determine how much you will be charged to receive your order. Every international shipment has an appropriate customs form securely attached to the exterior of the package. This form declares the actual value and contents of the package and can not be altered to reflect any other value.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date. If you have any questions, please email us at email@example.com
Buddha Doodles Return Policy is designed to be as fair as possible.
Return shipping fees for exchanges & refunds are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, Buddha Doodles will assume responsibility for return fees, but please contact us before shipping the item back so we can decide on the best course of action.
All return requests are manually reviewed and responded within 1-3 business days. To initiate the return process, please email us at firstname.lastname@example.org or submit a ticket support request here.
Items Lost in Transit
Parcel delivery services are businesses that we rely on for their services. When an item is lost in transit, you must submit a claim to the company that lost the item in order to receive a refund.
If you ordered outside the USA and your parcel hasn't arrived, the package may be may be held for import taxes at the local post office. Please check there first.
Delays in shipment, outside of Buddha Doodles control, can occur. Therefore, we recommend going back to the post office two weeks after the estimated delivery time to see if your item is there.
Buddha Doodles™ is not responsible for items lost in the mail. Claims for lost items can be made with the carrier that lost the parcel.
Please remember that claims for any issues including lost in transit orders must be submitted within 4 weeks since the estimated delivery date.
If you have completed those steps and your parcel still hasn't arrived, email email@example.com and include your order number.
When you write to our helpline, we ask that you practice kind speech, knowing that we rely on these services and Buddha Doodles isn't the carrier. DHL, FedEx, USPS, are all companies we rely on to get your order to you. Items can get lost while in transit, delivered to the wrong address, or even stolen. This isn't something that Buddha Doodles or the artist has control over. If we had secret powers we would use Star Trek technology to instantly send you the item. We are a tiny team with big hearts that rely on these services to help you get your order, and sometimes the company we rely on makes a mistake. As you know, mistakes happen! We also have the right to refuse service to customers that use profanity or abusive language at our customer service, or the artist.